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First and foremost veterinary practice is a business, which needs to operate in a profitable way in order to remain viable. This seminar gives an overview of what the business is all about, the key issues and goals that are paramount to success and where the vets fit into the equation.
The morning looks at the basics of practice business and how to get to where we need to go.
The afternoon session focuses on some of the challenges faced in busy practice and gives guidance on how to deal with difficult and demanding clients and delicate situations.
The course content focuses on;
· The cost of business
· Strategic planning
· Key performance indicators
· Complaint handling
· Difficult people and situations
· Anger management
· Delicate discussions
To find out more, to enrol for this course or to enquire about ALL the benefits of becoming an St Francis Group member, click here : https://www.st-francis.co.uk/contact-us
The morning looks at the basics of practice business and how to get to where we need to go.
The afternoon session focuses on some of the challenges faced in busy practice and gives guidance on how to deal with difficult and demanding clients and delicate situations.
The course content focuses on;
· The cost of business
· Strategic planning
· Key performance indicators
· Complaint handling
· Difficult people and situations
· Anger management
· Delicate discussions
To find out more, to enrol for this course or to enquire about ALL the benefits of becoming an St Francis Group member, click here : https://www.st-francis.co.uk/contact-us