Throughout the day we will look at the common difficult situations faced everyday in practice and provide strategies on how to resolve them successfully.
There will be guidance on managing and controlling difficult people and the afternoon looks at sensitive issues that regularly occur and how to handle these professionally.
Business Academy courses are for St Francis Group members.
To find out more, to enrol for this course or to enquire about ALL the benefits of becoming an St Francis Group member, click here : https://www.st-francis.co.uk/contact-us