This stream is in addition to our popular Business Academy CPD programme and is available for St Francis/Vets West members as well as Business Academy participants. It is subsided to enable practices to fully benefit from being part of our group.
The 4 module series of seminars focuses on:
- Communication both internally and externally
- How to deliver the best client journey and ultimate customer experience
- An overview of practice as a business
- Help and guidance on dealing with difficult and demanding clients and situations
- Insights into marketing and the business of the practice
- Examining our own personal preferences, the effects of what we do and how we interact with others and the way we can tailor our approach to get the results we want.
This course is Module 1 - Creating the Ultimate Customer Experience
IF you would like to book on the programme please contact your local Practice Support Manager or call us at Head Office on 01832 205622