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The Colourful Consultation workshop


Do your vets walk into a consultation with the strategies and the techniques that enable them to achieve the following four goals which are crucial to the sustainability and well-being of your veterinary organisation and your staff?

1. Clinical resolution
2. Client satisfaction
3. Financial resolution
4. Team harmony’n’happiness


The Colourful Consultation model breaks the consultation up into eight crucial stages. Each stage is discussed in terms of ‘why and how’ specific behaviours and communication pieces enable us to measure and achieve each of the four objectives listed above.

Specifically the model helps vets deal with the inherent tension that comes with trying to satisfy multiple stakeholders at the same time. A key feature of this workshop is how a vet’s clinical orientation (their preferred diagnostic-therapeutic strategy) relates to achieving each of the four outcomes as well as their long term financial productivity.

The Colourful Consultation workshop is an on-site CPD intervention which helps both experienced and inexperienced veterinary surgeons understand and apply the principles behind the model. Brian Faulkner, the author and trainer of the model, is a former Petplan Vet of the Year and holds an MBA as well as a Masters in Positive Psychology (the psychology of fulfilment, achievement and success). The format of the workshop is an evening talk followed by standing in on consultations the following day. Please note; Brian is an experienced veterinary surgeon and is very aware of the potential discomfort some vets may feel from being observed and apparently "scrutinised". Brian assures you he will never contradict or judge any advice that a vet may offer to a client. Most practices report that their vets’ responses have paid for the workshop within a month.


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Brian Faulkner
BSc (Hons), BVM&S, CertGP(SAM), CertGP(BPS), MBA, MSc(Psych), MRCVS
VetPsych 10 Burrows Road, Melton, Woodbridge, Suffolk, IP12 1GN
brian@bgfs.co.uk
07931 356352