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First and Last Impressions
Clare Hemmings, Royal Canin & Emma Mapletoft, Bayer
Wednesday 15 March 2017
Hilton Newbury North
(M4 Junction 13, Newbury, RG20 8XY)
‘Superb course content and delivery…practical and interactive’
This day is run by Bayer and Royal Canin, the 2017 Regional CPD Programme Sponsors
Do you ever consciously try to view your reception area through the eyes of a client? Are you making the most of your retail space? Are the marketing messages in your waiting room loud and clear? The reception area is the public face of your practice and it is where your client will form their first and last impressions and yet too often the day to day management and layout is left to untrained or overworked reception staff or nurses. This combined day from Emma Mapletoft from Bayer and Clare Hemmings from Royal Canin will ask some hard questions about what the reception area is actually for. Both Clare and Emma trained as VNS and have extensive experience of sales and marketing in the pet food and pharmaceutical industries. There will be a guest appearance from a manager of a well-known high end supermarket who will share techniques from the retail sector.
Who will benefit: Owners, practice managers, head or clinic nurses, reception managers and anyone else with responsibility for front of house or retailing in their practice.
The day will start at 10:00 and finish at 4:30.
Cost: Non-members - £275+VAT; SPVS, VPMA & BVNA members - £195+VAT. CPD certificates, lunch and refreshments are included.
For more information and to book, visit www.spvs-vpma-events.co.uk